Better Systems
I enjoy creating tools and processes that remove friction, improve workflow, and make technical environments work better for the people using them every day.
Bio
I was born in Heidelberg, Germany to two Army parents, so naturally my early life was shaped by movement, discipline, and learning how to adapt quickly. After moving around a lot, living on military bases in places like New Jersey, and Hawaii, we eventually settled in Baltimore, a city that has had a lasting influence on who I am. Growing up fast, taking on responsibility early, and looking after family at a young age gave me a mindset built around resilience, patience, curiosity and figuring things out.
That mindset found its natural home in computers. Once I found the internet, I was hooked. I spent every chance I had learning, exploring, and understanding how the internet and operating systems worked. Unbeknownst to me, early interests in sci-fi movies, hacking, and phreaking became the foundation for a lifelong passion for technology. What started as curiosity turned into a career built on solving problems, improving systems, and helping people get more from the tools they rely on.
Today, I work as a Senior Technical Support Analyst at Johns Hopkins University, where I often operate beyond the traditional boundaries of my scope of support. Over the last decade, I have taken on responsibilities that stretch into LAN and systems administration, automation, Apple-focused technical support escalations, service operations, technician training, and workflow design. I also work a second job at Amazon Web Services as an IT Support Associate II, supporting a wide range of technical issues in a high-demand environment.
I'm a self-taught IT generalist, with a background in web development and IT support. While some formal Apple Support training played an important role early in my career, my skills are largely shaped by hands-on experimentation and real-world work scenarios. I bring a mix of technical range, patience, problem-solving, unending curiosity, and a strong bias for action. I care deeply about building better tools, fixing broken systems, improving workflows, and making technology more effective for the people depending on it.
What I Care About
Problem Solving
Whether the issue is urgent troubleshooting, long-term systems design, or a broken process that needs rethinking, I like identifying the real problem and moving toward a practical fix.
Customer Focus
One of the most important lessons I carried forward from Apple was customer obsession. I believe good technical work starts with understanding who the customer is and solving for their real needs.
Growth
I'm currently studying Cybersecurity Technology, competing with my school's cyber team, and continuing to build toward work that combines technical depth, practical impact, and stronger systems thinking.
Outside the Project Grid
- Cybersecurity
- Systems automation
- macOS and Apple support
- Web development
- Workflow design
- Baltimore culture
Where This Goes Next
I'm still building toward the next stage of my career, but the direction is clear. I want to keep growing into work that values technical depth, practical problem solving, and the ability to engineer better systems for real people and real environments.
This site is part of that path: a place to document the work, the thinking behind it, and the projects that continue to move me forward.